FAQs

It's advisable to make your reservation as early as possible. Popular dates, especially holidays and wedding seasons, tend to fill up quickly. To secure your rental, we require a signed rental agreement and a 40% non-refundable deposit, unless alternative payment arrangements are made. This ensures your equipment will be available when you need it.

We're flexible with adjustments to item quantities up until one week before your event. However, we can't guarantee availability for additional items. Please note that cancellations or reductions within a week of the event aren't accepted, and you'll be responsible for full payment. For tent rentals or complete reservation cancellations, we require 30 days' notice; otherwise, full payment is due. Don't hesitate to reach out if you have questions about our rental terms.

You have several options for making a reservation. You can visit our office in person, call us, or send an email. Please note that email requests aren't confirmed until you receive an official reservation. If you don't hear back from us after emailing, we recommend following up with a phone call. To finalize your reservation, we need a signed rental agreement and a 40% deposit, which can be completed through our e-sign and e-pay platform.

For the most accurate estimate, we suggest calling us for a phone consultation. This allows us to ensure all necessary items are included and all relevant information is gathered. While we do provide estimates via email, please be aware that all estimates are subject to a site visit for confirmation.

Our standard pricing is based on a full-day rental. For extended rental periods, additional fees may apply. Please contact us for more details on longer rentals. While setup of tables and chairs isn't included in the base rental cost, we can provide this service for an additional fee, subject to availability.

Unless prior arrangements have been made, we require full payment on or before delivery. We accept cash, checks, and major credit cards (Visa, Mastercard, Discover, and American Express). If paying by check, please ensure it's received at least two weeks in advance to allow for processing.

While our base is in Litchfield County, we provide services to most areas in Connecticut. During busy periods, our ability to serve certain locations may depend on proximity. We encourage you to contact us to confirm service availability in your area.

Delivery fees are determined by the event location and the items ordered. Table and chair setup isn't included in the rental price, but we can offer this service for an additional fee, depending on availability. For specific quotes, please contact us directly. If you prefer, you can pick up most items from our warehouse at no extra cost, subject to availability. Our pickup hours are 9am to 4pm, Monday through Friday, excluding holidays.

Delivery timing depends on several factors including your order size, event type, staff and truck availability, and weather conditions. Typically, we deliver one to three days before your event date, unless other arrangements are made. While we try to accommodate specific delivery and pickup requests, please note that strict time constraints may incur additional charges due to necessary schedule adjustments.

We strongly recommend that either you or a designated representative be present during delivery. This ensures that all items are correct and placed in the appropriate location. If you're unable to be there, we'll deliver to a pre-arranged spot. For any additional questions about delivery, please don't hesitate to contact us.